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National Debtline

Advice you can trust

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Need to get in touch?

Whether you are new to our service or an existing client, here are all the ways you can keep in touch.

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Online personal debt advice

My Money Steps is our 24-hour, free, online debt advice tool. My Money Steps will give you a personalised action plan setting out practical steps to deal with your debts. It will also help you manage your finances in the future. All you need to do is spare 20 minutes to answer a series of questions about your finances.



Webchat for debt advice

If you need advice whilst browsing our website, you can chat with one of our online specialist debt advisers.



Monday - Friday 9am- 8pm

Saturday 9:30am - 1pm 


Email for debt advice

If you are not sure where to start, or if you think you need some extra help to deal with your debts, you can send an email enquiry to a debt adviser.

If you send us an email using our online form, a debt adviser will aim to respond within 48 hours.



Call us for debt advice

Our debt advisers are ready to help you deal with your debt. They will talk you through your problems and help you to move forward. For safety reasons, we cannot advise you if you are driving, even if you are using a hands-free device.


We'd love to know what you think of our website and the advice we provide online. Feedback helps us to improve our service and make sure people get the help they need from us. Please fill in our quick survey. It should take no more than 5 minutes of your time.



If you would like to make a complaint about any of our services, please see our complaints process.


Our postal address

National Debtline
Tricorn House,
51-53 Hagley Road,
B16 8TP