Sample letter

Ask your energy supplier to accept payments you can afford on a gas or electricity debt (sole name)

Use this letter to help you negotiate with your electricity or gas supplier to agree payments you can afford to cover your current energy bills and repayments on the energy debt you owe.  Contact us for advice before using this letter.

Letter in joint names

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.
  • Fill in your contact details, account number and any extra information you want to include in the grey shaded areas.

  • Today’s date will be added automatically.

  • Download your letter to your computer for saving and printing by clicking on ‘Download pdf’ or ‘Download doc’ on the left.

  • Sign each letter and enclose a copy of your budget if needed.

12 December 2018

Dear Sir/Madam

Account No:

Type of supply: .

I am writing because we are unable to pay what we owe all at once.

I understand that I owe:

£ for our electricity;
£ for our gas.

Ofgem requires energy suppliers to consider customers’ circumstances and ability to pay when agreeing a debt-repayment plan.

I ask you agree a new repayment amount of £.


I enclose a copy of our budget sheet which shows that this is all I can afford.

Please reply to this letter in writing within 10 working days, confirming my new repayment rate, including any other information you feel would be relevant or helpful to me (for example trust fund information, energy efficiency information and so on).

I look forward to hearing from you.

Yours faithfully