Sample letter

Freeze interest (joint names)

​Use this letter when a creditor refuses to freeze interest on your account. You can find information about how to use this letter in our fact sheets Payment offer - what to do if a creditor refuses and Review your offers to creditors.

Letter in sole names

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.
  • Fill in your contact details, account number and any extra information you want to include in the grey shaded areas.

  • Today’s date will be added automatically.

  • Download your letter to your computer for saving and printing by clicking on ‘Download pdf’ or ‘Download doc’ on the left.

  • Sign each letter and enclose a copy of your budget if needed.

21 September 2020

Dear Sir/Madam

Account No:

Thank you for your of about the above account. We are sorry that you feel unable to suspend interest charges on the above account. The majority of our other creditors have agreed to the offer of payment and agreed to suspend any interest charges still being added. They have accepted that adding further interest would not help us in our present financial difficulties, and can only increase our total debt.

As you are aware, we have already paid a lot of interest on our account. If interest charges continue, the monthly instalments we are paying will not even cover that interest. Also, the cooperation of our other creditors who have agreed to freeze interest already would be put at risk.

We would therefore be grateful if you would reconsider your decision not to freeze the interest. This would mean that the monthly payments we make would actually reduce the amount we owe to your company.

We look forward to hearing from you.

Yours faithfully