Sample letter

Ask all your creditors to hold action whilst you move your debt management plan SCOTLAND (joint names)

​Use this letter to contact all your creditors to let them know that you are changing to a free debt management plan and there may be a delay in making payments. You can find more information about how to use this letter in our fact sheet Debt management plans (DMPs) - changing your provider.

Letter in sole names



You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.

  • Fill in your contact details, account number and any extra information you want to include in the grey shaded areas.

  • Today’s date will be added automatically.

  • Download your letter to your computer for saving and printing by clicking on ‘Download pdf’ or ‘Download doc’ on the left.

  • Sign each letter and enclose a copy of your budget if needed.

23 September 2020

Dear Sir/Madam

Account No:

We are writing to inform you that we have changed our debt management plan provider who will be providing the service free of charge. This will enable all of our available income to be distributed to my creditors.

Please be aware that there may be a delay in payments during the transitional period whilst we change our provider and we anticipate this delay may range from two to six weeks. We would advise you that we are sending our first payment to the new provider on and payments will be distributed to our creditors shortly afterwards.

We request that you do not add any charges or additional interest for the late/missed payments to our account. We also request that you do not take any enforcement action. We feel we are making the correct choice and ask for you to treat this request sympathetically.

Our new debt management plan provider will be contacting you shortly to confirm payment arrangements.

Yours faithfully