Sample letter

Re-negotiate with your energy supplier if you current repayment arrangement is unaffordable (joint names)

​Use this letter to help you negotiate with your domestic electricity or gas supplier to agree payments you can afford. The payments you offer should cover your current energy bills and repayments on the energy debt you owe. Only use this letter if you have already got a payment plan to repay your energy debts but you need to change this because you cannot keep up with the payments. Contact us for advice before using this letter.

Letter in sole name



You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.

  • Fill in your contact details, account number and any extra information you want to include in the grey shaded areas.

  • Today’s date will be added automatically.

  • Download your letter to your computer for saving and printing by clicking on ‘Download pdf’ or ‘Download doc’ on the left.

  • Sign each letter and enclose a copy of your budget if needed.

23 September 2020

Dear Sir/Madam

Account No:

Type of supply:

We are writing to you because we are unable to keep paying our agreed repayments.

We understand that we owe:

£ for our electricity;
£ for our gas.

The current repayment arrangement of £ is difficult for us to meet and we would like to negotiate a more affordable payment.

Ofgem requires energy suppliers to consider customers’ circumstances and ability to pay when agreeing a debt repayment plan.

We ask you to agree a new repayment amount of £.

We enclose a copy of our budget summary which shows this is all we can afford.

Please reply to this letter in writing within 10 working days, confirming our new repayment rate, including any other information you feel would be relevant or helpful to us (for example, trust fund information, energy efficiency information and so on).

We look forward to hearing from you.

Yours faithfully