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Sample Letter

Hold action on your account Coronavirus (sole name)

​Use this letter to ask your creditors for a payment holiday or hold action on your account while you get some advice. Contact us for advice before using this letter.

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.

  • Fill in your contact details, account number and any extra information you want to include in the grey shaded areas.
  • Today’s date will be added automatically.
  • Sign each letter and enclose a copy of your budget if needed.

Letter in joint names

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.

Change to joint version
You need to include the organisation name.
Name of the organisation you are writing toInclude the name of the person or creditor you are writing to.
You need to include their address.
Their address line 1Make sure you include the full address for the person or organisation. Don't forget the post code.
Their address line 2
Their address line 3
You need to include their postcode.
Their postcodeDon't forget their postcode.
You need to include your address.
Your address line 1Make sure you include your full address.
Your address line 2
Your address line 3
You need to include your postcode.
Your postcodeDon't forget your postcode.

23rd November 2020

Dear Sir/Madam
Account No:
This field is required.
Your account or reference numberYou will find your account or reference number on any paperwork from your creditor.
I am writing to tell you that I am getting advice from National Debtline on dealing with my financial situation and choosing the right debt solution for me.
As a result of the impact of COVID-19 (Coronavirus) my circumstances have changed and are likely to continue to change at the moment. I may need to get further advice on my long term solutions for dealing with my debts once I am able to complete an accurate budget.
Therefore I would like to request
This field is required.
A payment holiday/that you hold action and freeze interest and chargesAsk for a payment holiday if you are normally up to date with payments but cannot pay because of Coronavirus. Ask the creditor to hold action if you had already missed payments before, and are in further difficulties because of Coronavirus
on the above account.
I will be in touch as soon as I am able to work out the best long term debt solution for my circumstances.
Thank you for your understanding and I hope to hear from you soon.
(Please note, all further correspondence should be addressed to me. National Debtline are a self-help agency and are not acting as my representative).
Yours faithfully
This field is required.
Your signature
You need to include your name(s).
Include your full name