Sample letter

Hold action on your account Coronavirus (sole name)

​Use this letter to ask your creditors for a payment holiday or hold action on your account while you get some advice. Contact us for advice before using this letter.

Letter in joint names

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.
  • Fill in your contact details, account number and any extra information you want to include in the grey shaded areas.

  • Today’s date will be added automatically.

  • Download your letter to your computer for saving and printing by clicking on ‘Download pdf’ or ‘Download doc’ on the left.

  • Sign each letter and enclose a copy of your budget if needed.


21 September 2020

Dear Sir/Madam

Account No:

I am writing to tell you that I am getting advice from National Debtline on dealing with my financial situation and choosing the right debt solution for me.

As a result of the impact of COVID-19 (Coronavirus) my circumstances have changed and are likely to continue to change at the moment. I may need to get further advice on my long term solutions for dealing with my debts once I am able to complete an accurate budget.

Therefore I would like to request on the above account.

I will be in touch as soon as I am able to work out the best long term debt solution for my circumstances.

Thank you for your understanding and I hope to hear from you soon.

(Please note, all further correspondence should be addressed to me. National Debtline are a self-help agency and are not acting as my representative).

Yours faithfully