Dealing with your non-priority debts

Secured overdrafts

Warning:

beware of consolidation loans

Beware of adverts in newspapers and on television offering loans to clear all your debts (often called 'consolidation loans'). They can be very expensive and will put your home at risk. Contact us for advice.

You may have a bank overdraft secured on your home. The interest charges can be high, with no fixed monthly instalment to pay.

If the bank takes you to court, it may be difficult to suspend a possession order to pay off the overdraft in instalments. If you have an overdraft secured on your home, contact us for advice.

If your bank is asking you to agree to secure an overdraft on your home, contact us for advice.

Complaints

See our fact sheet:

Complaining about your lender.

Banks should have a complaints procedure under the  Standards of Lending Practice - Personal Customers​ which they should make public. If you have a complaint, you need to follow this procedure. If you do not feel they have dealt with your complaint satisfactorily, you may be able to complain further to the Financial Ombudsman Service. They can only deal with certain types of complaints. For information, contact the Financial Ombudsman Service directly.