Contact us for advice




Use our interactive online advice service My Money Steps to get personalised help with your debts.

Call us

Freephone: 0808 808 4000
Monday to Friday 9am to 8pm
Saturday 9.30am to 1pm
24-hour voicemail, please leave a message to request an information pack.

Fax: 0121 410 6230

Email us

Send us an email using our online form and an adviser will aim to respond within 48 hours.

Postal address

National Debtline
Tricorn House,
51-53 Hagley Road,
B16 8TP


We'd love to know what you think of our website and the advice we provide online. Feedback helps us to improve our service and make sure people get the help they need from us.

Please fill in our quick survey which you can access here. It should take no more than 5 minutes of your time.


If you want to make a complaint about any of National Debtline's services, please see our complaints process.